I haven’t received my…
Registration confirmation email:
This is sent within five working days to the email address provided at registration. Contact Arts Council England if more than five working days have passed: firstname.lastname@example.org
Development Day invitation:
This is sent by email within 10 working days of the Registration confirmation email. Settings should contact their Bridge organisation if more than 10 working days have passed.
This is sent by email within 10 working days of the Registration confirmation email. Contact Arts Council England if more than 10 working days have passed, or for any other invoice questions: email@example.com.
Submission acknowledgement email:
All Statement of Commitment and Statement of Impact submissions are processed and responded to within five working days. A complete submission will be sent an acceptance email that outlines next steps. An incomplete submission will be sent a list of what must be amended before re-submission. Bridge organisations can support settings to write their submissions, get in touch with them to find out more.
Award announcement email:
No awards are announced during term-time holidays; Christmas, Easter and the month of August. Outside of these times, all announcements are made no later than the end of the next academic term after a Statement of Impact is accepted, to the email address held by Arts Council England. Contact Arts Council England to check or update contact details: firstname.lastname@example.org
No certificates are posted during term-time holidays; Christmas, Easter and the month of August. Outside of these times, all certificates are posted within 10 working days of the Award announcement email.